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Landlord Services

Fixx can provide you with peace of mind for your property portfolio, ensuring a safe home for your tenants and a hassle free life for you.

Landlord Services

Our HomeGuard packages take care of any boiler, plumbing, gas safety, heating, and home electrics concerns and repairs that you or indeed your tenants may have.  

Our HomeGuard packages are currently being built but in the interim but please contact us if we can support you or your tenants with any domestic building maintenance services in the meantime.

At Fixx, our reputation and experience combined with our customer service and competitive pricing mean we’re always the right choice for your and your tenants.

 

 

HomeGuard Plans

  • Available from late 2021
  • Includes annual boiler service
  • If your boiler unexpectedly breaks down, Fixx will be there to get things back up and running again.
  • Central heating cover, should you require any repairs in the event of a lack of hot water or heat.
  • Plumbing assistance, such as blocked drains, burst pipes etc. 
  • Electrical repairs in or outside of your property.

 

We're here for you...

Our plumbing services are available, 24/7, 365 days a year.

Don’t have Fixx HomeGuard cover for your property? Not to worry. At Fixx, we’re here to offer one off services for your property, be it electrical, gas, or general maintenance and repairs. Simply call our 24 hour help desk today to arrange a call out and quote. In many instances, we will be able to Fixx the problem there and then as we carry a large selection of parts, to avoid delays and any inconvenience to both landlord and tenant.

An EICR is a legal obligation for all landlords in England and Scotland and as of June 1st, 2020, new electrical safety standards have been introduced.  All landlords are responsible for the electrical safety and functionality of all electrics and electrical items included on the property.

What does an EICR check cover?

  • Your Fixx electrician will record all results found during their site inspection, ensuring that the electrics on the premises are of a safe standard for use.
  • All damage and or noticeable usage will be noted and recorded indicating potential dangers of usage.
  • All items and electrical ports that could cause shocks and or high temperatures will be noted.
  • All electrical installations requirements will be checked to ensure they meet the IET wiring regulations.
  • A note of the site inspection, time and date will also be recorded.
  • All electrical items within the property such as fridges and freezers must be checked and of a safe standard. We would recommend portable testing on items such as these, sooner than the 5 year recommended period for fixed electrical fittings.
  • All fixed electrical fittings must be installed by a EICR registered engineers and be considered to be in safe working order.

What this means for all landlords in England.

  • Privately rented properties must provide a copy of an EICR to their tenants pertaining to the property that they have rented. This must be shown within 28 days of the test being conducted, or before a new tenancy begins.
  • This legal requirement comes into effect from 1st July 2020 for all new tenancies and from April 2021 for all pre-existing tenancies.
  • A copy should be provided to the local authority within 7 days of request
  • If any faults are noted by the engineers during the inspection, these must be rectified within 28 days. In some circumstances, the engineer may express an urgent repair and must specify how soon this must be acted upon.
  • Once repairs have been conducted, a written notification must be provided .
  • An EICR inspection is necessary every 5 years or sooner.
  • Every floor within a rental property must have a functioning smoke alarm.

What information does the EICR provide?

An EICR informs all private landlords of the electrics within a property and the condition of these, explaining and recommending any action that will be required to bring the electrics within the property to a safe standard for tenants, in accordance with the British Standard for electrical safety (BS 7671). Codes are detailed where electrics fail to meet the standards required for the electrical safety inspection, Code C1, Code C2, and Code C3.

Code C1 indicates that there is a danger present from the electrical item or fitting and measures must be put in place to rectify this to meet the electrical safety standards.

Code C2 indicates that the electrical item and or fitting shows potential signs of danger and measures should be taken to rectify this to meet the electrical safety standards.

Code C3 indicates that a particular electrical appliance or fitting would benefit from some remedial works whilst not being immediately dangerous.

If your inspection states that electrical codes C1 or C2 are evident, remedial works should be conducted within 28 days or within the time frame stated by your electrician.  Written evidence must be provided, stating that the premises are now meet with the electrical safety standards and a copy provided to the tenants of the property with the original site inspection report.  These reports may also be requested by your local authority.  Failure to comply with the new safety regulation can incur a £30,000 penalty fine.

In some instances, an electrical fixture or item may be given an F1 code which infers that a further investigation is necessary as soon as possible to determine a potentially dangerous or serious electrical state. Any remedial work must be documented in a separate Minor Electrical Installation Works Certificate. This certificate must be shown to the person requesting the work to resolve a fault.

All landlords are legally required to ensure all gas appliances and flues are subject to an annual gas safety check. This is something that must be conducted by a Gas Safe Registered engineer, and Fixx are here to assist you with you with this. Once we have checked all appliances, you will be issued with a Gas Safety certificate (CP12 certificate) detailing all checks that were carried out. Although appliances that belong to your tenant are not your responsibility, you are liable to check all connecting flues and appliance within the property that belong to you the landlord.

Once the annual safety check has been completed you (the landlord) will be issued with a Gas safety Record which should be shown to tenants and a copy provided to them within 28 days of the Gas Safety Check being carried out or at the beginning of a new tenancy. These certificates should be retained as proof until at least a further two inspections have been made.

It is imperative to guarantee that any gas pipework, chimneys, flues and any appliances are kept in to a decent and safe standard. Use the manufacturers guidelines where necessary to check for servicing details. If these are unavailable, we would suggest an annual service by your Fixx Gas Safe registered engineers 

Installation pipework isn’t covered by the annual gas safety check, but both we and the HSE recommend that when you request a safety check, you ask your Gas Safe registered engineer to:

  • Test for tightness on the whole gas system, including installation pipework
  • Visually examine the pipework (so far as is reasonably practicable)

There are no formal requirements for you to keep maintenance records, but you’ll need to be able to show that you have regularly maintained the pipework, appliances and flues and completed required repairs.

Our team of plumbers and drainage experts at Fixx are on hand to 24 hours a day, 7 days a week to attend all planned and emergency call outs.

In the event of a new tenancy beginning, it is essential to provide functioning and safe plumbing within the property. This includes having your Fixx plumber check the following items.

  • Sinks & Toilets – Ensure the water can drain properly and efficiently and no leaks
  • Taps – Correct and leaks or drips that may have occurred
  • Pipework – Review pipes for any evidence of corrosion 
  • Baths & Showers – Check for signs of damp and replace any broken or damaged seals
  • Drains – Removal of any blockages, including gutters
  • Boilers & Hot Water Cylinders – Are these providing sufficient and timely hot water for tenants?
  • Radiators – Check that these are emitting sufficient heat and that all valves and fittings are secure

A check of your plumbing facilities by a Fixx engineer, prior to your tenants moving in, will allow you to prevent any costly and more serious problems occurring in the future.

Once your tenant has moved into the property, a guide to correct use of the facilities will prevent any unnecessary damage occurring in the future. Key features, such as how to disable the mains water in case of an emergency, should also be explained.

Liability for any repairs will depend upon the nature of the issue. If the required repair was as a result  of misuse from the tenant, then the charge to correct this should fall to them.  If, however, the fault is due to age, wear and tear or a manufacturing fault, then the charge and liability will be with the landlord.

Landlords have a duty, under section 11 of the Landlord and Tenant Act 1985, to ensure that the drains, pipework and plumbing within their property functions adequately. In the event of damage occurring, at no fault of the tenants, the landlord is responsible to have this repair corrected and maintained.

If a blockage to the drains occurs as a direct result of something the tenant has done, then the responsibility to rectify this is placed with them. However, there are several things that a landlord should do in order to maintain the function of the property’s drains. At Fixx, our specialised team are on hand to guide you through.

There are a number of things that can be done to ensure your pipework and drains work efficiently. A little care and maintenance can prevent more costly and time consuming jobs later on.  Arrange a pre-tenancy check-up to make sure everything is in good working order. Your Fixx engineer will check the fitted appliances and can alert you to any maintenance that’s required before your tenants move in.  We also offer a pre tenancy drain clean to give both you and your tenants that extra peace of mind.

It’s also advisable to speak to your tenants about the best way to prevent any damage to the drains. Explaining what can and can’t be put through the drains will hopefully prevent any major problems occurring and this can be done be a simple information pack when they move in.  Another area to discuss is the drainage of the toilets. If any non-biodegradable items are put through the system and a blockage occurs, the responsibility to have this fixed will be theirs.

At Fixx, we would also recommend having regular inspections of the drains. This not only saves identity’s any small issues before they become bigger concerns, but it will also save you money in the long run. Speak to the Fixx team today about a custom built maintenance plan.

Did you know that the vast majority (over 70%) of blocked drains are caused by a build-up of grease, oils and fats.  Having an effective grease control system in place will aid in preventing expensive and troublesome repairs. Speak to the Fixx team today to discuss your options further.

 

If this still isn’t enough, rest assured that your specialised Fixx plumber and drainage expert is just a phone call away -24 hours a day, 365 days a year for any emergency you may have. Ensure your tenants have the Fixx teams phone number to hand, for any and all emergencies.

Hear from our happy customers

Sammy Heath <br> <span class="date">June 27, 2021</span>
Sammy Heath
June 27, 2021
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We have used the Fixx team for several years and they have proven themselves as an outstanding maintenance company that prides themselves on fantastic customer care. Their service desk is prompt and reliable and their operatives are polite, hardworking and consistent. Great service all round and could recommend them more highly.
Charlotte Beaufort <br> <span class="date">January 07, 2020</span>
Charlotte Beaufort
January 07, 2020
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The service I received from this company has been excellent. An emergency plumbing call for my 90-year-old parents answered easily within 4 hours, initial problem identified and then a further major plumbing issue spotted, and a solution identified for another tradesman to fix. Dan the engineer has been so efficient and helpful can highly recommend him and the company! Other emergency callout companies should take note!
James Worth <br> <span class="date">February 14, 2021</span>
James Worth
February 14, 2021
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Brilliant company. Very professional. Call was answered very quick with not wait time at all. The engineer arrived in the time scale I was made aware of. Completed the works first time and made sure I was happy with the works before they left. I would highly recommend them.
Martin Lightburn <br> <span class="date">December 12, 2020</span>
Martin Lightburn
December 12, 2020
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Arrangements made on-line for my boiler to be serviced. On the day, I had a phone call to confirm it would be happening and that the engineer would call when he was on his way. A very polite young man turned up when he said he would and serviced the boiler. No problems at all. Many thanks for a job well done. most certainly would recommend.
Linda Smith <br> <span class="date">June 27, 2021</span>
Linda Smith
June 27, 2021
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Workman was punctual and professional; he carried out the servicing works in a timely manner and with minimal disruption to my work. Care was taken for my property when working. Great company to deal with.
Sinead Ferguson <br> <span class="date">December 26, 2020</span>
Sinead Ferguson
December 26, 2020
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I've booked an engineer with Fixx yesterday evening as I had a pipe burst in the bathroom. I called Fixx who had an engineer at my property in under an hour. They quickly isolated and repaired the leak. Excellent service highly recommended!!!
Louise Dale <br> <span class="date">June 22, 2021</span>
Louise Dale
June 22, 2021
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Had a problem with my boiler. Called Fixx as recommended by a friend. Helpdesk were very helpful and couldn’t do more for me. Engineer turned up when agreed and was polite and courteous. Sorted the problem within half hour and was very pleasant to deal with. Would definitely recommend this company to everyone.
James Lupton <br> <span class="date">November 03, 2020</span>
James Lupton
November 03, 2020
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Called HomeServe who arranged for an engineer from Fixx to attend a call out for the problem. My Father who is blind was on his own as I was away. They called me on the day of the visit to confirm the appointment and then the engineer called to say he was 20 mins away. He located the problem, went out to fetch a part, returned and fitted it before setting the timer so that it worked correctly for my Father. The engineer spoke to me and described the problem and the action he was taking along the way. A first-class service, I would recommend to anyone.
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Fixx is a provider of building and property maintenance services that has built a trusted reputation over the past 10 years.

The team at Fixx have prepared a series of How-To guides to help homeowners with electrical, boiler and plumbing issues.