Fixx Case Studies
For over a decade Fixx have been growing and developing their reputation for service and reliability within the property maintenance industry.
Fixx provide responsive repairs and servicing of boilers in partnership with a leading insurance company. We provide services across Yorkshire and the Humber with recent growth into South Yorkshire. We deal with, on average, over 200 responsive call outs per month with around 1000 annual boiler services being carried out generally in the summer months.
Our team have been able to implement seamless system integrations allowing the clients’ system to interface and speak directly with our own system via an API bridge allowing a reduction in double keying information for reactive and planned requests. This time reduction allows for a reduction in cost to service the contract with all pricing benefits going back to the client by way of exceptional call out and repair rates.
Fixx provided responsive repairs and void works as part of a long-term partnership agreement with one of the UK’s leading housing associations providing housing, care and support services. Works were carried out across the clients’ Yorkshire area containing over 200 multioccupancy properties from the Manchester in the West to Hull in the East.
Highlights from this partnership include joint venture roadshows at various locations to present contract objectives to area managers and site managers – This created a partnership ethos from the start and, through educating local managers, we were able to drive down emergency callouts from 72% to 19% leading to cost savings. We brought about the introduction of ‘Handyman Days’ at each local scheme after analysis of historic data and postcode groups – Our directly employed operatives for the contract would attend each scheme on a particular day of each month to deal with all non-urgent repairs leading to a saving in fuel, reduced down time and drop in average repair cost.
Finally, we implemented direct assistance for our clients’ area managers to our single helpdesk thus removing a double call handing procedure, which helped support an increased first-time fix rate to 86%.
We operate for a Yorkshire headquartered charitable housing association delivering housing, health, employment, support and care services to people with a diverse range of needs. Their focus is to help vulnerable adults, empowering them to social inclusion and independence. The housing association approached Fixx to deliver repairs & building maintenance and compliance work to their entire housing stock including their bedsits and shared accommodation across Yorkshire and the Humber. Fixx’s commitment to direct delivery was key to our continued growth with this client and ongoing successful customer relationships.
As a business, Fixx provided the necessary training from the outset of the contract to manage the unique challenges that this contract required. All members of our staff including both helpdesk and engineers undertook various levels of training in safeguarding, customer care and in managing difficult situations. Further to this training and as part of our on-going toolbox talks and training the team were supported with specialist Sharps Awareness Training and provision of Hepatitis B injections for all site-based staff due to the increased risk that this particular contract posed.
Fixx operate for a number of county councils which provide local government services across counties in the North of the UK. Fixx delivered a multi-year contract to carry out reactive maintenance and planned works across all council managed residential properties across West Yorkshire and South Yorkshire.
Key to the success of this contract was a high-speed mobilisation following the premature exit of the incumbent contractor delivering the service. Fixx met weekly with the client during the mobilisation to ensure the future success of the contract. This included representatives from our helpdesk, engineering and IT systems team to develop a bespoke interface with our CAFM system which was fully built, tested and completed in time for the start of the contract. We were fortunate in being able to set up a small, localised facility for the engineering and account management team with the client at their offices which undoubtedly improved communication from the outset. The client had direct access to our contract management team throughout the duration of the contract enabling them to track spend and KPIs across the portfolio and service with ease.
The geographical spread across the region of council owned property posed its own challenges alongside the high volume of emergency callouts requiring priority attendance. Through a jointly built direct delivery team of multi-trade operatives and set up of a pair of sub-regional parts and spares bases, we were able to mitigate these challenges and successfully deliver all elements of this contract.
Brands we work with
We provide leading insurer clients with high levels of service delivery across the north of the UK. We provide a full range of Gas, Electrical and Plumbing repairs, servicing and installations.
Private Rental Sector
We are proud to support numerous Private Rental Sector clients with their domestic Plumbing, Electrical, Gas, Compliance and general building maintenance services.
Managing Agents across the North of the UK rely on Fixx to support their residential developments with a range of building maintenance and compliance services.
We assist and support our corporate clientele with a competitive, one-point of contact solution backed by a team of experts to deliver high levels of response and service delivery for their portfolios of property.